Support
Free phone and email support when you need itFree on-boarding session
When you first join us, we provide a free remote one-to-one on-boarding or orientation session. This will help you set up the software.
As well as talking you through how it works and the functionality, we can also help with importing your previous quotes and data, depending on the format.
Support via email, phone, or chatbot
Pick up the phone, email us, or use the chatbot within the system, depending on your preference.
Once we receive your query, we log it in our support ticketing system, then get back to you as soon as we can, either via email or phone.
It’s as simple as that.
Because we value our customers and their feedback so much, we’ll dedicate the time necessary to resolving your issue.
Streamlined support
Using a ticketing system (the award-winning Fresh desk) helps us manage issues and streamline our support.
This means that you can be sure nothing gets lost along the way.
What’s more, it allows us to see recurring themes, so we can prioritise system updates accordingly.
Customer driven
We value our customers, and we welcome your feedback.
We use this to guide us on future developments of the software, so we can deliver a product truly tailored to your needs.
We have no minimum contracts. As a result, it is to our benefit to ensure our system is efficient and user-friendly, saving you time and money.
Service Level Agreements
We realise how important it is that your query is answered on as quickly as possible.
That’s why we set ambitious internal Service Level Agreements to work to.
We aim to publish our target against actual response time every quarter to show how we are doing, as we like to be transparent for our customers.